LEGAL / CUSTOMER CARE

Complaints &
Resolution

Last updated: 12 October 2026

We would like to resolve product, account, payment and service problems directly and clearly. This procedure does not limit any consumer right or legal remedy.

1. Contact Anumys

Send a complaint to support@anumys.eu, call +36 20 320 6053, or use our Support page. Include your name, contact details, order reference if relevant, the product or service concerned and what outcome you are seeking. Do not email your password, full payment-card number or licence key.

For written consumer complaints governed by Hungarian law, Anumys will investigate and provide a reasoned written response within 30 days, unless a directly applicable rule requires a different deadline. We retain the complaint record and response copy for three years as required by law. If we reject a complaint, we will explain the reason and provide information about the available dispute-resolution options, including the competent authority and conciliation board.

2. Payment, invoice or refund issues

Check the provider and seller named on your receipt or invoice. For product refund requests through FastSpring, Creem or Dodo Payments, contact refund@anumys.eu; for technical problems, contact issues@anumys.eu. Use the matching provider route below for payment or invoice assistance. Our Refund Policy explains the voluntary 14-day window and refund processing; the withdrawal information explains statutory notices. These routes do not limit mandatory consumer rights or the seller's legal obligations.

FastSpring orders

Contact Anumys first at refund@anumys.eu for a product refund. For billing or invoice questions, or if we have not responded within two business days, contact FastSpring Buyer Support with your order reference. We coordinate approved refunds through FastSpring for orders it processed. FastSpring support does not replace Anumys product support, and contacting it does not automatically approve a refund.

Creem orders

Contact Anumys first at refund@anumys.eu, as described in Creem's Buyer Terms. For an unresolved refund issue or a billing question, use Creem Customer Portal, Creem Support, or support@creem.io. Refunds for Creem transactions are processed through Creem; Anumys coordinates the product assessment and any approved refund request. This does not limit Creem's obligations to you.

Dodo Payments orders

Contact Anumys at refund@anumys.eu with your payment reference, or contact the support address shown on your Dodo Payments receipt. You can also follow the Dodo Payments buyer support instructions. Approved refunds for Dodo Payments orders are processed through Dodo Payments, with Anumys coordinating product and licence matters.

3. Conciliation board in Hungary

If direct contact does not resolve a consumer dispute, you may ask a competent conciliation board to help. The board is independent and provides an out-of-court process. Consumers can find the board serving their residence or the trader’s registered seat through the Hungarian Chamber of Commerce and Industry’s current list.

A consumer may submit a case through the online conciliation-board case form or the competent board’s contact methods. Anumys will participate and cooperate as required by law. We have not made a general advance undertaking to accept a conciliation board’s decision as binding; our position for an individual complaint will be explained in the written response where relevant.

4. Cross-border EU consumer disputes

If you live in another EU/EEA country and the dispute is cross-border, contact the European Consumer Centre in your country for guidance. Consumers in Hungary can contact the European Consumer Centre Hungary at info@magyarefk.hu or +36 1 896 7747.

The former EU Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and is no longer an available complaint route. This page therefore links to current conciliation-board and consumer-centre services instead.

5. Data-protection complaints

For a concern about personal data, you may contact Anumys or complain directly to the supervisory authority. The Hungarian authority’s current contact information appears in our Privacy & GDPR Notice.

These procedures do not prevent you from bringing a claim before a competent court or using another remedy available under mandatory law.